Since we use a number of suppliers for our goods and many products are made to order delivery times will vary as delivery times are based on estimates from our suppliers. While standard delivery is between 2-7 working days for most items, Please see specific product pages for estimated delivery times of goods. In the event of a delivery delay Beautiful Bambino will notify you promptly, but cannot be held responsible for such delays.
The products will be at your risk from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.
Free Delivery on orders over £125 to UK mainland, for products that don’t meet this criteria it will be specified on that product page. Deliveries to Islands and Scotland may incur an extra delivery charge, please call or email for a quote. Some of our custom made items and larger items are subject to an assembly charge/larger delivery charge, the individual product pages will clearly state whether this is the case.
If an item does not have a delivery time in the product description it will mean this item falls in standard delivery time between 2-7 working days.
Delivery times reflected in our product descriptions are based on estimates from our suppliers. While it is usual for most products to be delivered within the quoted time frames, We reserve the right to amend product information and delivery schedules due to supplier delays, changing conditions and product discontinuations. In the event of a delivery delay, We will notify you promptly, and cannot be held responsible for delivery delays beyond estimated delivery times.
Delivery means through the main threshold of the premises and does not include placement and assembly of furniture in a room of your choice unless otherwise stated in the product description or by prior arrangement with Beautiful Bambino.
We can send many of our products internationally, please call or email for a quote for this. If delivery is possible payment for the delivery cost will be charged as an extra.
It is your responsibility to ensure that there is sufficient access for delivery vehicles to reach the delivery address for all furniture orders. Please also ensure that that you have read all the information on our product pages and the furniture you are purchasing will fit in doorways and rooms. If we are asked to take goods back due to them not fitting into the final position that you purchased them for then we are unable to give a refund. Should you have any special requirements please email or call. Any damage to furniture must be notified to the delivery team at the time you receive the goods and signed for on the courier notes. Different courier services we use will have the drop off point of the items as the front door and are not required to put in a position for you in your delivery address. If you’re unsure about the furniture you’re interested in drop off point ( Whether the delivery will be placed inside your delivery address ) please contact us prior to purchase. Some Furniture Items will arrive as a palleted delivery and will be positioned by the delivery driver as close to the entry point as possible which may be outside so somebody at the property accepting the delivery should be available to move items into the property if needed, if the address is flats or apartments this will be the flat/apartment block entry point. This is due to insurance and the couriers and we cannot not accept responsibility once you have signed for the items it is up to the customer to then move them on from there.
Items can be returned Within 7 days of delivery date if items are found to be faulty. We reserve the right to send the faulty item to be fixed or swapped for a new model or part of the same item before a refund and will only refund the item if a repair or replacement can n0t be provided. If we have to return to an address to collect an item once it has been accepted then we will also charge a collection fee that is equivalent to the delivery charge made at the time of order. Please take extra care to read our Product Care Information as we cannot accept textiles for a refund or exchange if they have been damaged in the wash or furniture that has been damaged when cleaning.
Items are checked before being sent either by us or by our suppliers, in the event the box arrives damaged you must sign for the item as damaged to be eligible to cover yourself against any damage to the items inside, we recommend checking the exterior of the box fully before signing with the delivery courier. In the event the item/items inside the packaging are found damaged you will need to keep the original box to repackage to allow our suppliers the chance to offer a replacement item or part to be exchanged. We cannot be held responsible if the item is not signed as damaged or you do not have the correct pieces ( item, parts or boxes ) to allow us to resolve the issue.
For all returns, except where the item is faulty, you will be required to pay for the return of the products to us and there will then be a 15% service charge for the restocking of the items returned which will be deducted from the refund before processing.
Please email details of the return to email@example.com and will provide you with details of the warehouse where it needs to be returned to. We do stress that when returning items it is strongly recommended that you obtain proof of collection or posting. We cannot accept responsibility for parcels or furniture lost in transit and can only refund once the goods are received back in our warehouse and have been inspected.
We do not except returns on furniture products, we will always try to assist any damages incurred during courierntransit and resolve with our suppliers for replacement parts, please check the exterior of the boxes before signing for them, if any damage appears on the exterior please sign for them as damaged.
Please note that shrinkage, swelling, hairline cracks and minor warpage are natural occurrences in wooden furniture, not manufacturing defects, and therefore no claims can be entertained on these grounds. Our manufacturers make every effort to match grain patterns, however, variations in the natural grain inevitably occur and may therefore be evident in your furniture. A variation in grain pattern is not a defect and therefore does not give grounds for making a claim.
Custom-designed/made furniture and other made-to-order items require payment in full upon order, and cannot be returned or exchanged. Items that are custom designed/made are when the customer will have the option to a variation of colours for one item. If you are unsure whether the item you’re interested in is a custom item please contact us first.