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Delivery and Returns

Delivery

Since we use a number of suppliers for our goods and many products are made to order delivery times will vary as delivery times are based on estimates from our suppliers. While standard delivery is between 2-5 working days for most items, Please see specific product pages for estimated delivery times of goods. In the event of a delivery delay Beautiful Bambino will notify you promptly, but cannot be held responsible for such delays.

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.

Delivery Charges

Free Delivery on orders over £125 to UK mainland, for products that don’t meet this criteria it will be specified on that product page. Deliveries to Islands and Scotland may incur an extra delivery charge, please call or email for a quote. Some of our custom made items and larger items are subject to an assembly charge/larger delivery charge, the individual product pages will clearly state whether this is the case.

Delivery Times

Delivery times reflected in our product descriptions are based on estimates from our suppliers. While it is usual for most products to be delivered within the quoted time frames, We reserve the right to amend product information and delivery schedules due to supplier delays, changing conditions and product discontinuations. In the event of a delivery delay, We will notify you promptly, and cannot be held responsible for delivery delays beyond estimated delivery times.

Delivery Terms

Delivery means through the main threshold of the premises and does not include placement and assembly of furniture in a room of your choice unless otherwise stated in the product description or by prior arrangement with Beautiful Bambino.

International Delivery

We can send many of our products internationally, please call or email for a quote for this. If delivery is possible payment for the delivery cost will be charged as an extra.

Furniture delivery

It is your responsibility to ensure that there is sufficient access for delivery vehicles to reach the delivery address for all furniture orders. Please also ensure that that you have read all the information on our product pages and the furniture you are purchasing will fit in doorways and rooms. If we are asked to take goods back due to them not fitting into the final position that you purchased them for then we are unable to give a refund. Should you have any special requirements please email or call. Any damage to furniture must be notified to the delivery team at the time you receive the goods.

Returns Policy

Damages and faults are to be reported at the time of delivery and we will be more than happy to offer you an exchange or the missing item at no charge.

In the event that you would like to return an item please email or call for instructions and return the item to us within 14 days of receipt. Under the Consumer Protection (Distance Selling) Regulations we are obliged to give you a full refund for all orders that are cancelled within 14 days of receipt. They must be returned in their original packaging, unused and in a saleable condition. If goods are returned due to unsuitability, once they are physically back in our warehouse and have been checked to ensure they have been returned complete, in perfect condition, unused and with the original packaging then you will be refunded by BACS payment less the delivery charge on the consignment. If we have to return to an address to collect an item once it has been accepted then we will also charge a collection fee that is equivalent to the delivery charge made at the time of order. Please take extra care to read our Product Care Information as we cannot accept textiles for a refund or exchange if they have been damaged in the wash or furniture that has been damaged when cleaning.

For all returns, except where the item is faulty, you will be required to pay for the return of the products to us.

Please email details of the return to info@beautifulbambino.co.uk and will provide you with details of the warehouse where it needs to be returned to. We do stress that when returning items it is strongly recommended that you obtain proof of collection or posting. We cannot accept responsibility for parcels or furniture lost in transit and can only refund once the goods are received back in our warehouse and have been inspected.

Furniture Returns

Please note that shrinkage, swelling, hairline cracks and minor warpage are natural occurrences in wooden furniture, not manufacturing defects, and therefore no claims can be entertained on these grounds. Our manufacturers make every effort to match grain patterns, however, variations in the natural grain inevitably occur and may therefore be evident in your furniture. A variation in grain pattern is not a defect and therefore does not give grounds for making a claim.

Custom Items

Custom-designed/made furniture and other made-to-order items require payment in full upon order, and cannot be returned or exchanged. Items that are custom designed/made are noted as such in the product descriptions.