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Frequently Asked Questions

While it’s always nice to talk to a person, it’s not always convenient for you, so here you will find answers to the most common enquiries we receive.

If you can’t find the answer here please feel free to get in touch by calling 0161 637 2510 or emailing info@beautifulbambino.co.uk

Our opening times are below, but if it’s outside of these just email us and we will get back to you as soon as we can:
Monday to Friday 9:00am to 5:30pm

Do you have a showroom I can visit?

Our shop is based in Denton, Manchester. Here we have a selection of items on display, mainly pushchairs. If you are thinking about coming to see us with a specific item in mind, we recommend that you ring us first to check we have it displayed.

Please don’t worry if you order an item and are not happy with it, it can be returned in line with our returns policy. Please note delivery charges will not be refunded if an item is simply not liked, likewise the item may have to be returned at your cost.

How much will delivery cost?

Please see our delivery information page for full information.

The delivery price will be shown on each individual product page, and again in your shopping basket, so you can see any charges made before confirming your order. Please note that we can only process orders for delivery to the UK mainland via the website.

Should you wish to order an item for delivery to another area please contact the sales team at info@beautifulbambino.co.uk and we will advise if it is possible and quote delivery charges. Should you decide to proceed with an order for delivery outside of the UK we can process this order over the phone or alternatively we can send an invoice for payment via PayPal. Please note that all overseas deliveries may be subject to local import duties and may be affected by Customs and Excise delays, any charges will be payable locally by you.

What methods of payment do you accept?

We accept payment by credit card and debit card and you may also pay using a PayPal account. Payments are made through a secure payment gateway, Sage Pay or PayPal. Once you to through to check out you will be directed to the secure payment pages. All transactions are shown in pounds sterling (£). We welcome payment by the following credit and debit cards: Visa, Visa Electron, Visa Debit, MasterCard, American Express, Maestro, Solo.

We will charge your account with payment at the time that the order is placed and allocated for delivery to you. If products are not available for any reason after we have accepted your order, we will let you know. Any charges already incurred will be refunded.

If you prefer to place your order with a person you may call our office on 0161 637 2510 and we can take your details over the phone. Office hours are located on the Contact Us page.

How do I know my online transaction is secure?

All transactional information passed between Beautiful Bambino and the Sage Pay Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Sage Pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Will I receive and order confirmation?

Your order will be acknowledged by the order system and an email will be sent to you to confirm the details. An email will also be sent to confirm once your order has been despatched.

Can I cancel or change my order?

You can cancel your order by visiting your account online. Click on sign in/register at the top of the page, to go to your account. If we do not give you the option to cancel your order it means the order is being prepared to send to you. As it’s on its way, we can’t cancel or make any changes, but you can still return your items if you have changed your mind. Please see our Refund Policy.

If you have ordered the wrong item and would like to change it please contact our customer service team on 0161 637 2510, if your order has not been processed we may be able to amend it for you, if the payment amount is different following any changes then an additional amount may have to be paid in order to release the order for despatch.

What are your gift voucher terms and conditions?

Conditions of use:

  1. Gift vouchers can be purchased online and an e-voucher will be issued to the recipient.
  2. Gift vouchers can be exchanged on beautifulbambino.co.uk only.
  3. Gift vouchers can only be exchanged for goods sold on the website.
  4. Gift vouchers can only be exchanged for goods of equal value, or as part payment for goods of a higher value than it’s face value.  The vouchers cannot be exchanged for cash, and change will not be given if it is exchanged for goods less than its face value.
  5. This voucher cannot be used for the settlement of credit card accounts.
  6. Beautiful Bambino, shall not be liable in the event a voucher is lost, damaged or stolen.

How do I use a promotional code?

From time to time we offer promotions, some of which use an exclusive promotional code. To claim your online discount you will need to enter the promotion code at the check out stage. Underneath your order summary is a box which allows you to enter your promotion code, type in the code, click apply and your promotional code will be applied to your order.

If there is a promotion such as ‘3 for 2′ using a discount code your total basket will show the full amount until you get to the checkout and enter the code. If the promotion is site driven and does not use a code then the promotion will show in your basket once you meet the offer requirements.

Most common reasons for promotion codes not working are: being out of date; being applied to products that are not eligible or the order limit not being the correct amount. If you are experiencing any problems applying your promotion code, and you are sure it is a genuine and active code please contact our customer service team who will be pleased to assist you.